Frequently Asked Questions

Everything you need to know about shopping with Shopscan.

How can I track the status of my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website. You can also view your order status by logging into your Shopscan account.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Do you offer international shipping?

Currently, Shopscan ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm on eligible orders.

Are the products on Shopscan authentic?

Yes, we guarantee that all products sold on Shopscan are 100% authentic and sourced directly from authorized distributors or the manufacturers themselves.

How do I cancel or modify my order?

Orders can be canceled or modified within 60 minutes of placement. After this window, our warehouse begins processing. Please contact our support team immediately via live chat for urgent changes.